Loftex Pty Limited (Loftex) is collecting your personal information (including your name, contact details, demographic information and customer preferences) so that we can:
We will also use the contact information details you have provided to send you marketing information and materials related to our products, services and properties, including, where you have opted in, via email or other digital communications.
Loftex generally collects personal information directly from you, such as when you visit our website or otherwise contact and correspond with us (eg over the phone or in person). Where it is not practicable to collect personal information from you, we may also collect personal information from publicly available sources of information, and, where you have provided your consent, from third parties (such as selling agents).
If you do not provide us with the personal information we have requested, we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.
Loftex may disclose your personal information to our related companies, contractors providing services to us and to other third party service providers (such as information technology providers and banks) we use in conducting our business.
When dealing with personal information, Loftex, like other companies operating in the private sector in Australia, is bound by the Privacy Act 1988 (Cth) (including the Australian Privacy Principles).
What personal information do we collect?
The personal information that Loftex collects about you will to some extent depend on the personal information you provide to Loftex, as well as the nature of your relationship with Loftex. The information Loftex may collect includes (but is not limited to) some or all of the following:
Loftex collects personal information about you in order to provide personalised information and services to you.
The personal information you provide to Loftex will enhance the projects and services that Loftex offers you.
For job applicants, we will use your personal information to assess your application for employment with us.
If you do not provide Loftex with your personal information, Loftex may not be able to offer the projects or provide the services to you or to the level that Loftex would like to offer the projects or provide the services to you, and, in the case of job applicants, assess your application for employment.
Loftex collects your personal information in a number of ways:
Loftex respects your privacy and does not and will not, trade or sell your personal information. Loftex will use your personal information for the purpose for which it was collected. As already stated above, the principal reason Loftex collects your personal information is to provide personalised information and services to you. Accordingly, Loftex will use your personal information to:
In the course of providing information or services to you, Loftex may also use your personal information for related purposes, which include the following:
Loftex may also use your personal information to inform you about other projects and services offered by Loftex from time to time, which may or may not be related to the specific project or services about which you have requested information.
Loftex may inform you about its other projects and services, together with Loftex’s marketing partners with whom Loftex shares its marketing and advertising activities or other companies that provide projects and services in conjunction with or on behalf of Loftex. Loftex will not provide your personal information to these entities for the purpose of them contacting you about projects and services with which Loftex is not involved.
Loftex will inform you about services and projects through postal mail and telephone calls (even if you have registered your number with the Do Not Call Register) , and, where you have opted in, via email, SMS/text or other digital communications, or any other means of direct communication using the details you have provided to Loftex.
What if you do not wish to receive marketing information from Loftex?
Loftex’s aim is to provide the best projects and services to meet your needs and so would like to keep you up to date with all its projects and services it has on offer from time to time.
However, if you do not wish to receive marketing information from Loftex or be contacted by Loftex about its projects and services that do not relate to your enquiry, please contact us on 02 8920 0516 or Level 16, 61 Lavender Street, Milsons Point NSW 2061 Australia, and inform us that you do not wish to receive marketing information from Loftex.
Even if you have requested not to receive marketing information about services and projects that do not relate to your enquiry, Loftex will still contact you with important information on any of Loftex’s projects and services that you are currently using.
When and to whom will Loftex disclose your personal information?
Loftex may engage suppliers and contractors to deliver its projects and services to you. Loftex will disclose your personal information to those suppliers and contractors, only in relation to Loftex providing the projects and services to you. The services these suppliers and contractors provide to Loftex from time to time include, but are not limited to:
Loftex makes every effort to ensure that any supplier or contractor to whom it discloses your personal information is bound by strict confidentiality and privacy obligations so that your personal information is protected.
Loftex may also disclose your personal information to our related companies or to your authorised representatives, including lawyers and accountants when requested by you.
You have the right to access and request correction of the personal information Loftex retains about you.
Before providing you with access to your personal information, Loftex will need to verify your identity.
Any requests to access personal information can be made by contacting our Customer Relations staff on 02 8920 0516 or Level 16, 61 Lavender Street, Milsons Point NSW 2061 Australia. Whilst most requests will be handled by one of Loftex’s trained staff members, there may be some requests which will need to be made in writing. The staff member who takes your call will be able to advise you on which requests will need to be made in writing.
If your request is complex, Loftex may need some time to address your request, which in most circumstances will be within 30 days of receiving your request.
There may be some situations where it is appropriate for Loftex to deny you access to your personal information for example for legal or security reasons. Loftex will provide you with reasons where it denies you access to your personal information.
Loftex will take all reasonable steps to ensure that the personal information Loftex retains about you is accurate.
Loftex relies principally on the information you provide. Accordingly you should contact Loftex on 02 8920 0516 or Level 16, 61 Lavender Street, Milsons Point NSW 2061 Australia, if there are any inaccuracies in your personal information and to keep Loftex aware of any changes to your personal information, such as your name and contact details.
Loftex acknowledges its obligations to protect your privacy and personal information. Loftex will take reasonable steps to ensure that your personal information is stored in a secure environment to prevent any misuse, loss or unauthorised access, modification or disclosure. Loftex stores your personal information electronically via our IT systems, which may be located at our head office or in the cloud with a third party data storage provider.
Loftex has installed systems on the Loftex Internet Site to ensure that any personal information you provide online is secure.
Please be aware that although at times there may be links from the Loftex Internet Site to external websites, Loftex is not liable for the privacy practices, if any, of the companies that operate those external websites.
Level 16, 61 Lavender Street,
NSW 2061 Australia.
We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. Loftex will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
Loftex expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner.
Last updated: June 2014
Loftex may make information and services available through the Loftex internet site at www.loftexproperty.com (Loftex Internet Site).
Unless expressly stated otherwise, the Loftex Internet Site is for residents of Australia only.
This site may be accessed throughout Australia and overseas. We make no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own account and are responsible for ensuring compliance with all laws in the place where you are located.
Content on the Loftex Internet Site is provided for general information purposes only and is subject to change. While Loftex makes all reasonable efforts to ensure that the information contained on the Loftex Internet Site is accurate, it gives no warranty, representation or undertaking, express or implied, as to the accuracy, completeness or currency of the information on the Loftex Internet Site.
Persons interested in acquiring any of the properties advertised on the Loftex Internet Site should make their own standard property enquiries, as well as seeking professional legal and financial advice before engaging in any activities based on the content on the Loftex Internet Site or before entering into a contract in relation to any of the advertised properties. Any prices displayed on the Loftex Internet Site are current at the time of issue and are subject to change.
To the extent permitted by law, Loftex and its employees, officers, agents and contractors exclude all liability for any false, inaccurate or misleading information or for any interpretation that you may form as a result of using the Loftex Internet Site.
To the extent permitted by law, Loftex and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of the Loftex Internet Site, or reliance upon the content contained within the Loftex Internet Site, whether or not this is caused by a negligent act or omission.
To the extent that Loftex is prohibited at law from excluding its liability, Loftex and each party providing content on the Loftex Internet Site limits its liability to the extent permitted by law, to the resupply of the content provided on the Loftex Internet Site.
All material on the Loftex Internet Site is protected by copyright in Australia under the Copyright Act 1968 (Commonwealth of Australia) and through international treaties in other countries.
You are permitted to either electronically save or print out parts of the Loftex Internet Site for your own information, research or study, provided you do not modify the copy from the form in which it appears on the Loftex Internet Site. Any unauthorised copying, storage or other unauthorised use is prohibited.
You must not reproduce, transmit, broadcast, adapt, link to or otherwise use any of the content on the Loftex Internet Site, including audio and video extracts, except as expressly permitted by law or with the prior written consent of Loftex.
The Loftex Internet Site may contain registered trade marks and trade marks that are the subject of pending applications or that are protected by law and may include, but are not limited to, the words “Loftex”, and the Loftex logo.
Unless shown otherwise, the trade marks on the Loftex Internet Site are either owned or licensed by Loftex and are protected under the laws of Australia and other countries. You must not use these trade marks, except: (a) if you are saving or printing out a copy of the Loftex Internet Site as permitted under the copyright notice set out above; (b) as part of a genuine reference to Loftex or a Loftex project or service, with the proper recognition of the trade mark's status; or (c) with Loftex’s prior written consent.
Some of the information provided on the Loftex Internet Site may be the information or services of third parties. The third party information is not provided or endorsed by Loftex. Where it is apparent that information is not provided by Loftex, your legal relationship in respect of that information is with the third party supplier.
Loftex has not verified the accuracy of the information. You must make your own enquiries with the relevant third party supplier directly before relying on the third party information or entering into a transaction with the third party.
Loftex may or may not have commercial relationships with those third parties.
The Loftex Internet Site may contain links to third party sites. Loftex does not expressly or impliedly represent or endorse those third party sites or the quality or suitability of the content, products or services provided on those sites. If you access other content or services from third party sites, Loftex and its employees, officers, agents and contractors are not responsible for any loss or damage you may suffer as a result of accessing those sites.
When using the Loftex Internet Site you must not:
Whilst Loftex will use reasonable endeavours to maintain the security of the Loftex Internet Site, Loftex cannot guarantee the security of the Loftex Internet Site or any information that passes through the Loftex Internet Site.
To the extent permitted by law, Loftex is not responsible for loss arising from the security of the Loftex Internet Site (including loss of information), faults in third party equipment, loss of data, profits or revenue and any other loss caused by you, for example, through your negligence or breach of contract.
Loftex does not warrant that your use of the Loftex Internet Site will be confidential. Loftex is not responsible for any loss or damage that you or any person claiming through you may suffer as a result of a breach of confidentiality in respect of your use of the Loftex Internet Site. Any information that you disclose on the Loftex Internet Site may be used by Loftex, its agents and contractors in relation to the provision of services or advertising of projects on the Loftex Internet Site, including the marketing of those services and projects.
Use of the Loftex Internet Site is governed by the laws of New South Wales, Australia. The Loftex Internet Site may be accessed throughout Australia and overseas. Loftex makes no representation that the content of the Loftex Internet Site complies with the laws of any country outside Australia. If you access the Loftex Internet Site from outside Australia, you do so at your own risk and are responsible for ensuring that you comply with all laws in the place where you are located.